Colorado Utility Solutions LLC dba UtilityHound

Effective Date:  April 14, 2017

This Privacy Policy discloses the privacy practices for the site and
various related services (together referred to as the “site”).  Colorado Utility Solutions LLC dba
UtilityHound, the provider of the site (referred to as “us” or “we”), is committed to protecting
your privacy online.  Please read the information below to learn the following regarding your use
of this site.
You acknowledge that this Privacy Policy is part of our Site Terms of Use, and by accessing or
using our site, you agree to be bound by all of its terms and conditions.  If you do not agree to
these terms, please do not access or use this site.
We reserve the right to change this Privacy Policy at any time.  Such changes, modifications,
additions or deletions shall be effective immediately upon notice thereof, which may be given by
means including, but not limited to issuing an E-mail to the E-mail address listed by registered
users and posting the revised Policy on this page.  You acknowledge and agree that it is your
responsibility to maintain a valid E-mail address as a registered user, review this site and this
Policy periodically and to be aware of any modifications.  Your continued use of the site after
such modifications will constitute your:  (a) acknowledgment of the modified Policy; and (b)
agreement to abide and be bound by the modified Policy.

1.         Types of Information Collected
In order to better provide you with our numerous services, we collect two types of information
about our users:  Personally Identifiable Information and Non-Personally Identifiable
Information.  Our primary goal in collecting information from you is to provide you with a
smooth, efficient, and customized experience while using our site.
In compliance with the U.S. Children’s Online Privacy Protection Act (COPPA), our
services and products are not directed to users under 18 years of age unless accessed under
the careful supervision and consent of a parent or legal guardian.  Any use by someone
under this age is strictly prohibited and will be terminated immediately upon discovery.
Further, any personally identifiable information provided by someone under 13 or that
identifies someone under this age, will be deleted immediately upon discovery if in violation
of this restriction.

Personally Identifiable Information:  This refers to information that lets us know the specifics of
who you are.  When you engage in certain activities on this site, such as registering for a
membership, ordering a product or service, submitting content and/or posting content in
discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or
sending us feedback, we may ask you to provide certain information about yourself by filling out
and submitting an online form.  It is completely optional for you to elect to engage in these
activities, however, we may ask that you provide us personal information, such as your first and
last name, home address (including zip code), E-mail address, telephone and facsimile numbers,
and other personal identifying information.  Depending upon the activity, some of the
information we ask you to provide is identified as mandatory and some as voluntary.  If you do
not provide the mandatory data with respect to a particular activity, you will not be able to
engage in that activity.
Non-Personally Identifiable Information:  This refers to information that does not by itself
identify a specific individual.  We gather certain information about you based upon where you
visit on our site in several ways.  This information is compiled and analyzed on both a personal
and an aggregated basis.  This information may include the Web site's Uniform Resource
Locator (“URL”) that you just came from, which URL you next go to, what browser you are
using, and your Internet Protocol (“IP”) address.  A URL is the global address of documents and
other resources on the World Wide Web.  An IP address is an identifier for a computer or device
on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World
Wide Web.  Networks like the Web use the TCP/IP protocol to route information based on the IP
address of the destination.  In other words, an IP address is a number that is automatically
assigned to your computer whenever you are surfing the web, allowing web servers to locate and
identify your computer.  Computers require IP addresses in order for users to communicate on
the Internet.

2.         Collection Methods and Use of Information
We do not collect any Personally Identifiable Information about you unless you voluntarily
provide it to us.  You provide certain Personally Identifiable Information to us when you (a)
submit a contact request for our services; (b) enter sweepstakes or contests sponsored by us or
one of our partners; (c) sign up for special offers from selected third parties; or (d) send E-mail
messages, submit forms or transmit other information by telephone or letter.  We may also
collect information from you at other points on our site that state that such information is being
In addition, we may also collect and/or our content server may collect, certain Non-Personally
Identifiable Information.  This information is ultimately stored in the form of store categories,
and, in some cases, specific URLs.  We use your IP address to diagnose problems with our
servers, software, to administer our site and to gather demographic information.  Our third party
ad servers will also provide us with summary, but not individual, reports that will tell us how
many ads were presented and clicked upon at our site.

We will primarily use your Personally Identifiable Information to provide our services to you, as
required by our agreements with you.  We will also use Personally Identifiable Information to
enhance the operation of our site, fill orders, improve our marketing and promotional efforts,
statistically analyze site use, improve our product and service offerings, and customize our site’s
content, layout, and services.  We may use Personally Identifiable Information to deliver
information to you and to contact you regarding administrative notices.  We may also use
Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our
agreements with you, including our Site Terms of Use, and this Privacy Policy.

3.         Release of Information
We do not sell, trade, or rent your Personally Identifiable Information to others.  We do provide
some of our services through contractual arrangements with affiliates, services providers,
partners and other third parties.  We and our service partners use your Personally Identifiable
Information to operate our sites and to deliver their services.  For example, we must release your
address information to the delivery service to deliver products that you ordered; and provide
order information to third parties that help us provide customer service.
We will encourage our service partners to adopt and post privacy policies.  However, the use of
your Personally Identifiable Information by our service partners is governed by the privacy
policies of those service partners, and is not subject to our control.
Occasionally we may be required by law enforcement or judicial authorities to provide
Personally Identifiable Information to the appropriate governmental authorities.  We will
disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to
cooperate with a law enforcement investigation.  We fully cooperate with law enforcement
agencies in identifying those who use our services for illegal activities.  We reserve the right to
report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our customers’39; sales, traffic
patterns, and related site information to third party advertisers, but these statistics do not include
any Personally Identifiable Information.

4.         Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information
that you have provided to us.  You may change any of your Personally Identifiable Information
in your account online at any time by linking to your account in accordance with instructions

posted elsewhere on this site.  You may also access and correct your personal information and
privacy preferences by writing us at:
Colorado Utility Solutions, LLC dba UtilityHound
Please include your name, address, and/or E-mail address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes.
You may ask to have the information on your account deleted or removed; however, because we
keep track of past transactions, you cannot delete information associated with past transactions
on this site.  In addition, it may be impossible to completely delete your information without
some residual information because of backups.

5.         User Choices on Collection and Use of Information
We may, from time to time, send you E-mail regarding our products and services.  In addition, if
you indicated upon registration that you are interested in receiving offers or information from us
and our partners, we may occasionally send you direct mail about products and services that we
feel may be of interest to you.  Only Colorado Utility Solutions, LLC dba UtilityHound (or
agents working on behalf of Colorado Utility Solutions, LLC dba UtilityHound and under
confidentiality agreements) will send you these direct mailings and only if you indicated that you
do not object to these offers.  If you do not want to receive such mailings, simply tell us when
you give us your personal information.  Or, at any time you can easily edit your account
information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described below.  By modifying your browser
preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to
reject all cookies.  If you choose to reject all cookies some parts of our site may not work
properly in your case.

6.         Security of Information
At our site you can be assured that your Personally Identifiable Information is secure, consistent
with current industry standards.  The importance of security for all Personally Identifiable
Information associated with our user is of utmost concern to us.  We do not electronically store
any Personally Identifiable Information, other than your contact information you provide.

Personal information that you provide that is not Personally Identifiable Information resides on a
secure server and is only accessible via password.  Since this information is not accessible from
outside Colorado Utility Solutions, LLC dba UtilityHound you will not be asked to select a
password in order to view or modify such information.
To most efficiently serve you, credit card transactions and order fulfillment are handled by
established third party banking, processing agents and distribution institutions and the utility
vendors themselves.  None of that information is provided, nor stored, on our site.  They receive
the information needed to verify and authorize your credit card or other payment information and
to process and provide their services.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed
to be 100% secure.  As a result, while we strive to protect your Personally Identifiable
Information, you acknowledge that:  (a) there are security and privacy limitations of the Internet
which are beyond our control; (b) the security, integrity and privacy of any and all information
and data exchanged between you and us through this site cannot be guaranteed; and (c) any such
information and data may be viewed or tampered with in transit by a third party.

7.         Cookies
When you use our site we will store cookies on your computer in order to facilitate and
customize your use of our site.  A cookie is a small data text file, which a Web site stores on
your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify
you to us.  Our cookies store randomly assigned user identification numbers, the country where
you are located, and your first name to welcome you back to our site.  The cookies make your
use of the site easier, make the site run more smoothly and help us to maintain a secure site.  You
are always free to decline our cookies if your browser permits, but some parts of our site may not
work properly in that case.
We may use an outside ad serving company to display banner advertisements on our site.  As
part of their service, they will place a separate cookie on your computer.  We will not provide
any third-party ad server with any of your Personally Identifiable Information or information
about your purchases.  We and our third party ad server will collect and use Non-Personally
Identifiable Information about you, such as your IP address, browser type, the server your
computer is logged onto, the area code and zip code associated with your server and whether you
responded to a particular ad.  Other advertisers may also place banner ads on our site in the same
manner as above, but we will not disclose any Personally Identifiable Information to them.

8.         Google Analytics

Google Analytics is a program used to track visitors to this Site, and it primarily helps measure
how users interact with the Site content. Google Analytics stores information about what pages
you visit, how long you are on the Site, how you got here and what links you click on. This
analytics data is collected via a JavaScript tag in the pages of this Site and is not tied in any way
to any Personally Identifiable Information.
The information generated about your use of the Site including your IP address is transmitted to
Google. The information is then used to evaluate visitor interactions with this Site and to compile
reports on website traffic activity for Neither Colorado Utility Solutions,
LLC dba UtilityHound nor Google will ever link or seek to link Personally Identifiable
Information provided by you to the Site to the data collected by Google Analytics.
If you would like to opt out of Google Analytics, Google has developed a tool that works with
major internet browsers to permit you to opt-out.  For more information and to install their opt-
out tool, please click here:

9.         Privacy Policies of Third Party Sites
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and
disclosure of information we collect from you.  Other sites accessible through our site have their
own privacy policies and data collection, use and disclosure practices.  Please consult each site’s
privacy policy.  We are not responsible for the policies or practices of third parties.
Additionally, other companies which place advertising on our site may collect information about
you when you view or click on their advertising through the use of cookies.  We cannot control
this collection of information.  You should contact these advertisers directly if you have any
questions about their use of the information that they collect.

10.       Miscellaneous Privacy Issues
You must be at least 18 years old to have our permission to use this site.  Our policy is that we
do not knowingly collect, use or disclose Personally Identifiable Information about visitors that
are under 18 years of age.
At, we DO NOT respond to Do Not Track signals.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed
(i.e. your name, E-mail address, etc.) in the discussion forums or other public areas on this site,
that information, along with any information disclosed in your communication, can be collected
and used by third parties and may result in unsolicited messages from third parties.  Such

activities are beyond our control and this Policy does not apply to such information.  Any
submissions to chat rooms or other public areas on this site are accepted with the understanding
that they are accessible to all third parties.  If you do not want your comments to be viewed by
third parties, you are advised not to make any submissions.  Ultimately, you are solely
responsible for maintaining the secrecy of your password and/or account information.  Please be
careful and responsible whenever you’re online.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings
with this site, please contact us by sending a letter to:
Colorado Utility Solutions, LLC dba UtilityHound
Attn:  Privacy Compliance Officer